UP CAR TOWING | YOU CALL. WE TOW.

// OUR STORY

Two trucks, one radio, and a promise to show up

Up Car Towing was founded by a small crew of recovery drivers who were tired of watching stranded motorists get overcharged and kept waiting. We started with two trucks covering a single county — today we run a 48-truck fleet dispatched from Metro Central Depot, but the founding rule hasn't changed: answer fast, quote honestly, and treat every car like it's the only call on the board.

We're a licensed, bonded, and fully insured operation, staffed by certified operators who train on every rig class we run — from wheel-lift trucks to heavy rotator recovery. Dispatch is staffed around the clock, every day of the year, because breakdowns don't wait for business hours.

// MISSION & VALUES

What every driver signs up for

These aren't posters on a break-room wall — they're the standard dispatch holds every operator to on every call.

Speed With Care

Fast dispatch never means a rushed hook. Your vehicle gets secured properly, every time.

Licensed Accountability

Every operator and rig is certified, bonded, and insured — no gray-market towing, ever.

Upfront Pricing

You hear the quote before the hook goes on. No hidden mileage or after-hours surprises.

Respect On Every Call

Breakdowns are stressful. Our drivers are trained to be calm, clear, and courteous first.

// HOW WE GOT HERE

From two trucks to citywide coverage

A short history of a company built one dispatch call at a time.

0

Years Operating

0

Trucks In Fleet

2014

Founded With Two Trucks

A small crew of recovery drivers launches Up Car Towing to cover Grayson County with honest pricing and fast response.

2017

24/7 Dispatch Goes Live

Round-the-clock dispatch opens at Metro Central Depot, cutting average arrival times below 30 minutes citywide.

2020

Heavy-Duty Recovery Added

The fleet expands with winch-equipped rotator trucks to handle collision recovery and off-road incidents.

2023

Live GPS Tracking Launched

Customers can now watch their assigned driver approach in real time from the moment a call is confirmed.

2026

48-Truck Fleet, Citywide Reach

Up Car Towing now runs a 48-truck fleet with a 22-minute average arrival and a 98% client satisfaction rate.

// LEADERSHIP

The team running dispatch

Decades of combined recovery and logistics experience, on call around the clock.

FOUNDER

M. Alvarez

Founder & CEO

Started as a recovery driver in 2014, now oversees fleet strategy and depot operations.

DISPATCH

R. Chen

Head of Dispatch

Runs the 24/7 dispatch floor and keeps average arrival times under 25 minutes citywide.

FLEET

D. Okafor

Fleet Manager

Leads weekly inspections and certification across all 48 trucks in the active fleet.

SAFETY

S. Novak

Safety & Training Director

Certifies every operator on rig class and handling before they take their first solo call.

Built by drivers
who answer the phone.